Refund Policy

At Green Power Adept, we are committed to providing high-quality sustainable home energy solutions. We understand that making investments in energy products is significant, and we want you to be completely satisfied with your purchase. Below is our refund policy to ensure transparency and clarity.

Eligibility for Refunds

You may be eligible for a refund if:

  • Your product is defective or not functioning as intended.
  • You received the wrong item.
  • You request a refund within 30 days of your purchase.

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service team at [email protected] within 30 days of receiving your product.
  2. Provide your order number and a brief description of the issue.
  3. Return the product in its original packaging, if possible, along with any accessories that came with it.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Non-Refundable Items

Please note that some items are non-refundable, including:

  • Customized or special order products.
  • Products that have been used or installed and show signs of wear.

Contact Us

If you have any questions or concerns regarding our refund policy, feel free to reach out to us. We’re here to help!